If you have ever refreshed a tracking page five times in ten minutes waiting for a status update, you already know the quiet frustration of freight shipping. You know the truck left the dock. You know it's somewhere between point A and point B. But "somewhere" isn't an answer your customer wants to hear, and it isn't one you want to give them either.That gap between "shipped" and "delivered" is where most shipping headaches live. The good news is that gap has gotten a lot smaller in recent years...